Welcome

Our services are tailored to the Fitness & Leisure industry so you can be sure we won’t offer you an “off the shelf” solution. We don’t believe that “one size fits all”. We pride ourselves on getting to know your business so that the solutions we offer fit your business.

The list below provides an overview of the services we provide.

Training & Team Development

  • sales & retention training
  • customer service training
  • team culture & partnership building workshops
  • business planning workshops
  • marketing & promotions workshops
  • program specific training

Operational Reviews

  • programming
  • customer experience
  • sales & retention
  • marketing and promotions
  • business plans & strategies
  • products and services
  • technology utilisation & performance
  • pricing & membership structures
  • staff/organisational structures

Performance Reviews

  • budget & finance
  • program & membership performance
  • competitor analysis

 Research

  • industry trends
  • customer/staff surveys & feedback
  • non-user surveys
  • demographics
  • segmentation
  • innovations & best practice
  • benchmarking
  • competitor analysis

Quality Assurance

  • self-assessments
  • industry-assessments (formal & informal)
  • customer experience feedback (including mystery visits/contact)
  • processes
  • campaign/project/program evaluations

Support

  • sales impact plans
  • campaign management
  • reactive solutions
  • risk management
  • social media guidance
  • performance monitoring tools
  • marketing & marketing templates
  • brainstorming